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10/19/2005 Entry: "Yarn Frequent Buyer Cards"

Willa, in her Knitting Zen blog, gets rather irate about her local yarn store getting tricksy with a frequent buyer card. "When I got up to the register, I noticed that they had a sign up that from now on, you would get one punch on your card for every $10 in purchases. So they effectively made it twice as hard to get anything free--now you'll have to spend $300 to get $15. I though, oh well, and handed over my debit card and my punch card, thinking at least since I was spending about $15, I'd get one punch. The saleslady took my cards, processed the credit card, and handed the punch card back to me without a word, or a punch. I thought she'd forgotten, and said, 'Um, did you want to punch it for me?' and she said, without looking up, 'Not on sale items, sorry.' And I thought, okay, that's it for this shop."

Way to aggravate your best customers! I'm not buying enough yarn right now to justify a frequent buyer card (I built up a stash on ebay over the past few years) so this isn't a personal problem.

(tags: yarn, frequentBuyers, Willa, KnittingZen)